How will I get my personal toll free number once I order it? Are vanity toll free numbers available? If I leave your service, can I take the toll free number with me? Is there a pay phone charge if someone calls my toll free number from a pay phone? How much are incoming toll free calls from Canada, Puerto Rico and USVI? How long will it take to get my new toll free number? I have a toll free number now. How do I switch it to you? What is the inbound rate from Alaska and Hawaii? Didn't find what you are looking for? Check the FAQ Index Answers To Your Questions: How will I get my personal toll free number once I order it? Someone from customer service will call you with your new toll free number within 10 business days. If you do not receive the call, please call us at 866 253 1286 and we will get it for you. Back to top Are vanity toll free numbers available? Yes. On a first come, first served basis. If you would like a special number, call us at 800 263-6690 and we will fax you a special form where you will have 1st thru 4th choice. A vanity toll free number will incur a one-time charge of $25.00. Back to top If I leave your service, can I take the toll free number with me? Absolutely. Once we issue it to you, it is yours to do with as you please. By the same token, if you have been issued a toll free number from another carrier, you can port it over to us by filling out our RESPORG form along with a recent bill from your current toll free provider to 800 886-0284. Back to top Is there a pay phone charge if someone calls my toll free number from a pay phone? Yes. A charge of .35 per call will be charged to your bill in addition to the minutes that apply. Back to top How much are incoming toll free calls from Canada, Puerto Rico and USVI? Toll free inbound rate from Canada is .29 per minute. From Puerto Rico and USVI the inbound rate is .21 per minute. Back to top How long will it take to get my new toll free number? Someone from our customer service should call you your new number within 10 business days. If you have not received a call from us, please call at 866 253 1286 and we will look it up for you. Back to top I have a toll free number now. How do I switch it to you? You must sign up for either Everdial1 or EverdialAround first. Then, fax us the RESPORG form located on the Toll Free page along with a copy of a bill from your present carrier not older than 45 days. Fax number is: 1-800-886-0284. Back to top What is the inbound rate from Alaska and Hawaii? On your toll free number, the inbound rate from Hawaii and Alaska is 9.9¢ Back to top
