How do I sign up for everdial around? Why do I have to register for EverDial Around before I can use it? What if someone in my household forgets to dial the 10-10 number before making a call. Will I still receive EverDial’s great low rates? Can I use your 10-10 numbers to make International calls? Do your calling plans have any minimums per call? Will I receive my bill with my local phone bill? Whats the difference between everdial around and Everdial 1? What are the billing increments? Are the rates higher to call to wireless or mobile phones? Which carrier is actually providing the service? Will I receive a paper statement if I pay by credit card? Do you have online billing and how do I sign up for it? Who do I call for billing questions? How will I get my personal toll free number once I order it? Is all the information on the website correct and up-to-date? What is the rate to Alaska and Hawaii? Are there any "gotchas" I should be aware of? What is the USF? Can I get a toll free number with Everdial Around? What are the payment options? What is the minimum charge for any connected call? Once I have the 10-10 number for EverdialAround, can I use it on other phones? Can I use this service from Hawaii? Can I use everdial around from my cell phone? Didn't find what you are looking for? Check the FAQ Index Answers To Your Questions: How do I sign up for everdial around? Use our on-line sign up and upon completion of the form, you will be given the 10-10 number that you may use immediately. Or, call our Operators at 1-800-254-4060 between 5am-7pm pacific time Monday thru Friday or 7am to 5pm pacific time on Saturday. They will register you for service and give you the 10-10 number to use immediately. Back to top Why do I have to register for EverDial Around before I can use it? If you use the dial around before registering, you will be billed at a much higher rate and we assume no liability for that misuse. Back to top What if someone in my household forgets to dial the 10-10 number before making a call. Will I still receive EverDial’s great low rates? No. That is an advantage of switching your service to EverDial 1. Anytime someone uses your phone they will not have to remember to dial a 10-10 number first. They just pick up the phone and dial as usual and you always receive great low rates. Back to top Can I use your 10-10 numbers to make International calls? Yes. Simply dial the 10-10 number, then 011 + country code + city code + the number. Back to top Do your calling plans have any minimums per call? No. We offer a six-second billing with a six second minimum on all state-to-state and in-state calls, however international calls have a 30 second minimum with 6 second billing thereafter. Back to top Will I receive my bill with my local phone bill? No. You will receive a separate itemized bill from us.Your bill will read as follows: "Everdial is an authorized agent of Primus Company. Billing is done on behalf of Primus". Back to top Whats the difference between everdial around and Everdial 1? EverDial Around allows you to use a 10-10 number to dial around your existing carrier to take advantage of our rates, without switching from your current long distance carrier. EverDial 1 gives you our BEST rates both in-state and state-to-state and we will become your new long distance provider. Back to top What are the billing increments? ALL domestic calls both in-state and state-to-state are billed in 6 second increments with only a 6 second minimum. That means that you would have a minimum charge of about 1 cent on any answered call billed at 5.5 cents. Since we divide up every minute into ten pieces or 6 second increments, you are only billed for the portion of the minute that you use. International calls have a 30 second minimum with 6 second billing thereafter. Back to top Are the rates higher to call to wireless or mobile phones? Within the USA, calls to wireless or mobile phones bill at the same state to state or in-state rate. Please be aware that calls to mobile or wireless phones in many countries bill at a higher rate. If you look at the international chart and there is no special rate for mobile phones, then they will bill the same as a land line call. Back to top Which carrier is actually providing the service? All calls are routed on 100% digital fiber optic lines provided by a Tier 1 major carrier. Back to top Will I receive a paper statement if I pay by credit card? Yes. And after the first billing with us, you may request to view your account on-line and we will provide you with info on how to do that. Back to top Do you have online billing and how do I sign up for it? YES! Once you get your first phone bill from us, you will have an account number which will enable you to set up online billing. Instructions on how-to set up online billing will be provided as well. Back to top Who do I call for billing questions? Call Isterra customer service at 800 393-3000. Hours of operation are 8am to 6pm Mon-Fri Central Time and 9am to 3pm on Saturday Back to top How will I get my personal toll free number once I order it? Someone from Primus customer service will call you with your new toll free number within 10 business days. If you do not receive the call, please call us at 866 253 1286 and we will get it for you. Back to top Is all the information on the website correct and up-to-date? Absolutely! We are constantly working on improving the website and looking for ways to serve you better. If you have a question that you think should be on our FAQ list, please Click Here and send it. Thank You-Everdial mgmt. Back to top What is the rate to Alaska and Hawaii? The rate to Alaska and Hawaii on EverdialAround is .15 per minute. Back to top Are there any "gotchas" I should be aware of? No. Our rates are good 24 hours a day, 7 days a week. We have no sign up fees, no cancellation fees, no low usage fees, no special fees to enjoy our low international rates, no Picc fees on residential service, no "special charges" and no access line charges. The one charge outside of your calls is the USF which is charged by every long distance carrier. It is a surcharge of 9.25% on your out-of-state and international calls only. (More info on USF read question 18) Back to top What is the USF? All telecommunications carriers are required to contribute to the Federal Universal Service Fund (also known as USF) which provides communications services to schools, rural health care facilities, and certain other entities. The Federal Universal Service Fee is assessed on interstate and international calls only. A USF of 9.5% will apply to all state-to-state & international calls. Back to top Can I get a toll free number with Everdial Around? Yes. It will be billed at exactly the same rates as the Everdial Around plan with no additional monthly cost. Back to top What are the payment options? You may pay by check, Mastercard or Visa. You may also arrange auto-check debits by calling customer service at 800 393-3000 or email them at usacs@isterra.com Back to top What is the minimum charge for any connected call? .01 cent Back to top Once I have the 10-10 number for EverdialAround, can I use it on other phones? You can only use the 10-10 number on the lines that you have REGISTERED. If you use it on any phone without pre-registering it, that phone number will be billed at a minimum of $2.17 per minute from USBI. Back to top Can I use this service from Hawaii? Sorry. Everdial is not available from Hawaii, however we recommend Acceris as they have great rates from Hawaii. The url is: www.just4cents.com Back to top Can I use everdial around from my cell phone? If you have a land line, you can sign up your land line for everdial around (whether you use it or not). Then, add your wireless phone(s) and enjoy the same rates. Dialing sequence is a little different as you will need to dial into our Access Number. Back to top
