everdial.net - Quality Long Distance Service

everdial 1	Passport	Everdial Mobile
everdial around	Everdial Prepaid	Toll Free Service
California Classic	Nobel Prepaid	Broadband Voice New!

What is the difference between California Classic and Everdial 1?
How long will it take for my service to be switched to Everdial?
How do I sign up for Everdial 1?
Will charges from Everdial appear on my regular phone bill?
Do I have to dial any special codes to enjoy these rates?
How do I place an international call?
Do your calling plans have monthly fees or a minimum number of minutes I have to use each month?
What are the billing increments?
What are "local toll" or "regional toll" calls?
Is Everdial 1 available as a dial around?
What is a PIC Freeze?
Are the rates higher to call to wireless or mobile phones?
Which carrier is actually providing the service?
What is the rate to Alaska and Hawaii?
Are there any PICC fees or "Pixie" fees on Everdial 1?
Will I receive a paper statement if I pay by credit card?
Whats the difference between EverDial1 and EverDial Around?
Do you pay the switching fees?
Is there an extra charge to have my own toll-free number?
Are your rates the same 24 hours 7 days a week?
Do you have online billing and how do I sign up for it?
What is the number for customer service?
If Everdial rates go up, will I be notified in advance?
How will I get my personal toll free number once I order it?
What is the USF?
What are the payment options?
Are there any "gotchas" I should be aware of?
Is all the information on the website correct and up-to-date?
Is there a monthly fee for any of your plans?
Can I use this service from Hawaii?

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Check the FAQ Index

Answers To Your Questions:

What is the difference between California Classic and Everdial 1?

Nothing. We feature the California Classic plan because we believe that we have the LOWEST rates for California of any long distance carrier and we like to make a BIG DEAL about it.
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How long will it take for my service to be switched to Everdial?

Your service should be switched within 5-7 business days. You can call the verification number (toll free) at 1-700-555-4141. You should hear a recording which says "Welcome to Primus" or "Welcome to WorldCom."
If by the 7th business day you are not switched, please call us at 800 263-6690.
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How do I sign up for Everdial 1?

The best and most efficient way to sign up is on-line! If you need extra help or don't have internet access, then we will sign you up over the phone. Hours are: 5am to 7pm Pacific Time, Monday through Friday, and 7am to 5pm on Saturday.
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Will charges from Everdial appear on my regular phone bill?

No. We will bill you separately. All of your calls will be itemized by dates and duration of calls. If you have more than one phone line, each number will be itemized with the calls made on that line. Billing will be provided by Primus.
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Do I have to dial any special codes to enjoy these rates?

No. Just pick up your phone and dial.
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How do I place an international call?

To make an international call: 011 + country code + city code + local number.
Please be aware that calls to mobile or wireless phones in many countries bill at a higher rate. If you look at the international chart and there is no special rate for mobile phones, then they will bill the same as a land line call.

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Do your calling plans have monthly fees or a minimum number of minutes I have to use each month?

There are absolutely NO monthly fees and NO mimimum usage.
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What are the billing increments?

ALL domestic calls both in-state and state-to-state are billed in 6 second increments with only a 6 second minimum. That means that you would have a minimum charge of about 1 cent on any answered call billed at 4.9 cents. Since we divide up every minute into ten pieces or 6 second increments, you are only billed for the portion of the minute that you use. International calls have a 30 second minimum with 6 second billing thereafter.

Note: This is PERFECT for businesses that make a lot of short calls or faxes.
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What are "local toll" or "regional toll" calls?

Local toll calls - also known as in-state long distance, regional toll, local long distance, or shorter distances calls - are typically the itemized calls that appear on your local phone bill. These calls span greater distances than local calls, but are not long distance calls. They may be within your area code or a different one - across town, or in the next county. The mileage on these is typically 12-40 or 50 miles. Everything beyond that is considered long distance. Local toll calls will be billed at the same rate as Everdial in-state rate for your state.

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Is Everdial 1 available as a dial around?

No. Everdial 1 customers will enjoy a bit more saving on most rates for signing up as a "dial 1" customer, although the Everdial around still has some excellent calling rates.
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What is a PIC Freeze?

A PIC Freeze is a block your local phone company puts on your line, per your request, which protects you from being switched (slammed) to another long distance carrier without your express consent.
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Are the rates higher to call to wireless or mobile phones?

Within the USA, calls to wireless or mobile phones bill at the same state to state or in-state rate.
Please be aware that calls to mobile or wireless phones in many countries bill at a higher rate. If you look at the international chart and there is no special rate for mobile phones, then they will bill the same as a land line call.

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Which carrier is actually providing the service?

All calls are routed on 100% digital fiber optic lines provided by a Tier 1 major carrier.
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What is the rate to Alaska and Hawaii?

The rate to Alaska or Hawaii is 15.9¢ per minute. If you receive an incoming call from Alaska or Hawaii on your toll free number, the rate is 9.9¢
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Are there any PICC fees or "Pixie" fees on Everdial 1?

No. We do not charge any PICC or "Pixie" fees on residential lines, no matter how many you have.
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Will I receive a paper statement if I pay by credit card?

Yes. And after the first billing with us, you may request to view your account on-line and we will provide you with information on how to do that.
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Whats the difference between EverDial1 and EverDial Around?

EverDial 1 gives you our lowest rates available; both state-to-state and in-state and we will become your new long distance carrier.
EverDial Around allows you to use a 10-10 number to dial around your existing carrier to take advantage of our great rates, without switching from your current long distance carrier.

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Do you pay the switching fees?

Yes. If you make a copy of your bill, we will gladly reimburse you for the switching fee up to $5. Customers need to send it with your invoice from Primus and we will credit it towards next month's bill.
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Is there an extra charge to have my own toll-free number?

There is no extra charge to have a toll free number. All calls inbound that are from out-of-state will bill at 4.9 minute. Inbound Toll Free within your state usually bill at a slightly higher rate.
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Are your rates the same 24 hours 7 days a week?

Yes , they most certainly are.
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Do you have online billing and how do I sign up for it?

YES! Once you get your first phone bill from us, you will have an account number which will enable you to set up online billing.
Instructions on how-to set up online billing will be provided as well.
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What is the number for customer service?

The number for customer service is: 1-866-253-1286. Customer service is now open 24 hours a day/ 7 days a week.
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If Everdial rates go up, will I be notified in advance?

Absolutely. If our rates were to change, then you would be notified 30 days in advance by mail.
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How will I get my personal toll free number once I order it?

Someone from customer service will call you with your new toll free number within 7 business days. If you do not receive the call, please call us at 866 253-1286 and we will get it for you.
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What is the USF?

All telecommunications carriers are required to contribute to the Federal Universal Service Fund (also known as USF) which provides communications services to schools, rural health care facilities, and certain other entities. The Federal Universal Service Fee is assessed on interstate and international calls only. A USF of 8.9% will apply to all state-to-state & international calls. It is charged on your monthly statement.
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What are the payment options?

You may pay by check, Mastercard or Visa. You may also arrange auto-check debits by calling customer service at:
866 253 1286 or email them at: usacs@ia.primustel.com
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Are there any "gotchas" I should be aware of?

No. Our rates are good 24 hours a day, 7 days a week. We have no sign up fees, no cancellation fees, no low usage fees, no special fees to enjoy our low international rates, no Picc fees on residential service, no "special charges" and no access line charges.
The one charge outside of your calls is the USF which is charged by every long distance carrier. It is a surcharge of 9.5% on your out-of-state and international calls only.
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Is all the information on the website correct and up-to-date?

Absolutely! We are constantly working on improving the website and looking for ways to serve you better.
If you have a question that you think should be on our FAQ list, please Click Here and send it.
Thank You-Everdial mgmt.

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Is there a monthly fee for any of your plans?

No. We do not have a monthly fee on any of our plans.
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Can I use this service from Hawaii?

Sorry. Everdial is not available from Hawaii, however we recommend Acceris as they have great rates from Hawaii.
The url is: www.just4cents.com
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New orders hours 8am-5:00 pm PST call:

1-888-767-9994

Customer Service for Existing Accounts call:

1-800-393-3000

Everdial is a Registered Trademark

Privacy Policy
We respect your right to privacy. We guarantee that we will not either give or sell any of your information to any other company or individual for any reason whatsoever. Also please note that all everdial order forms are based on secure servers to insure your privacy.

9/8/2010 11:05:10 PM